Returns & Exchanges
At Shrine of Hollywood, we want you to be fully satisfied with your gothic and Victorian-inspired attire. If your order isn't a perfect fit, we offer returns and exchanges on unworn items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive an Authorization Number.
Prepare the Package
Carefully pack the items in their original packaging with all tags attached, ensuring the garment is free of any perfume, smoke, or pet hair.
Ship the Item
Affix your shipping label and send the package to our Los Angeles studio; we recommend using a trackable service as we are not responsible for lost mail.
Processing and Refund
Once our quality control team inspects the item, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing